Is it time to change your Umbraco provider?
Not getting the support you need?
Umbraco is well known for being easy to use, and it’s quickly becoming a popular choice in the web development world. Its flexible framework and open-source nature make it a great fit for all kinds of projects.
More and more businesses are turning to Umbraco as their go-to content management system, but getting the most out of it takes consistent care and the right support. In this guide, we’ll walk you through everything you need to know about Umbraco support and maintenance, from the basics to the more advanced. Let’s get started.
Why Umbraco support & maintenance matters
Still running your website on an older version of Umbraco? You're not alone, and you're not out of options.
Maybe your site is on Umbraco 7 or even something as far back as version 4 or 6. Maybe your previous agency stopped offering support. Or maybe you’ve been told by multiple developers that your setup is “too old” to deal with.
Let’s be clear: if your business relies on a legacy Umbraco site, dropping support isn't an option. It’s a risk. And that's exactly where we come in.
Ongoing support is critical
Even if it looks fine, a website isn’t “finished” once it’s live, it’s an ongoing asset that needs regular care, just like your car needs regular maintenance. When your Umbraco site goes unmaintained, you’re exposed to some very real risks:
- Security vulnerabilities. Outdated Umbraco versions especially 8 and below are no longer patched, meaning known exploits are open season for attackers.
- Performance issues. As browsers, devices, and web standards evolve, older sites get slower and less stable.
- Compatibility breakdowns. Integrations with payment gateways, CRM systems, and analytics platforms can suddenly stop working.
- SEO penalties. A slow, insecure, or buggy site is a red flag for search engines.
These things don’t always break overnight, but when they do, it’s usually at the worst possible time.
When your agency says no, WE SAY YES - Many agencies only want to work on shiny new Umbraco installs or projects running the latest LTS (Long Term Support) release. And that’s understandable, upgrades and legacy support aren’t for everyone.
But it is for us.....
At Simon Antony, we’ve made a name for ourselves by taking on the tricky stuff. We regularly support, rescue, and future-proof older Umbraco builds often ones other developers have given up on. Whether you're on Umbraco 4, 6, 7, 8, 10 or even 13, we can help.
What our retainer support looks like
Think of our support like an insurance policy for your site except we don’t wait for things to break. Here's what you can expect when you work with us:
- Proactive patching and updates (where possible)
- Security hardening to reduce vulnerabilities
- Performance tuning to keep your site running smoothly
- Bug fixes and issue resolution
- Feature tweaks or content changes as needed
- Monitoring and alerting
- Strategic upgrade planning when you’re ready
And we’re flexible. We’ll tailor your retainer to match your budget, business goals, and version of Umbraco.
| Version | Type | Release Date | End of Life | Status |
|---|---|---|---|---|
| v7 | LTS | May 2017 | Sept 2023 | ❌ Unsupported |
| v8 | LTS | Feb 2019 | Feb 2025 | ❌ Unsupported |
| v10 | LTS | June 2022 | June 2025 | ❌ Unsupported |
| v13 | LTS | Dec 2023 | Dec 2026 | ✅ Supported |
| v14 | STS | Mar 2024 | Sept 2024 | ✅ Supported |
| v15 | STS | June 2024 | Dec 2024 | ✅ Supported |
| v16 | STS | Sept 2024 | Mar 2025 | ✅ Supported |
| v17 | LTS | Nov 2025 | Nov 2028 | ✅ Supported |
Don’t let your website drift
If you’re sitting on an Umbraco version that’s no longer supported by HQ, the clock is ticking. The longer you leave it, the harder and more expensive it becomes to regain control.
- Umbraco 4 to 6 are long past end-of-life. No support. High risk - you need to upgrade.
- Umbraco 7 officially lost support in September 2023. No patches. Active vulnerabilities exist - you need to upgrade.
- Umbraco 8 reached end-of-life in February 2025 - you need to upgrade.
- Umbraco 10 reached end-of-life in June 2025 - you need to upgrade.
- Umbraco 13 is still supported for now (as an LTS), but it’s a good time to start thinking ahead with Umbraco 17 just around the corner.
Ready to rest?
Whether your site is running on Umbraco 4 or 13, we’re here to help you stabilise it, support it, and set it up for long-term success.
Stop worrying about what might go wrong, and start working with a team that knows how to make things go right.
Hire us today and let’s talk about a support retainer that fits your site, your budget, and your future.
Why Clients Choose Us.
We don’t just fix bugs or do the bare minimum. We become your long-term partner in making sure your Umbraco website keeps running like it should. That means no ghosting, no unexplained downtime, and no need to chase us for updates. Our support clients stick with us because we’re transparent, reliable, and genuinely invested in what your website means to your business.